Help Yourself & The Community – Connected Coastside

How You Can Help Today:

You can help start the improvement process by participating in the Federal Communications Commissions Measuring Broadband America (MBA) Program, this program provides you with the tools necessary to test your speeds on home internet and while mobile.

You can participate at the following link:

https://www.fcc.gov/general/measuring-broadband-america

Contact our local representatives and tell them we deserve better:

Here is a template script you can start with:

“I am writing to express my concerns regarding the poor internet connection on the San Mateo Coastside. As you may know, this issue poses a significant threat to safety and well-being, and residents demand immediate action to address it.

If corporations are unwilling to invest in building better networks for our communities, and regulators will not hold them accountable, then it’s up to the communities themselves to take matters into their own hands. By building their own fiber networks, small communities will ensure that they have access to reliable and high-quality internet services that meet their unique needs.

Community leaders can work together to secure grants and funding from various government and private sources to make these projects a reality. We ask our legislators to prioritize the interests of the people they represent and pass laws that encourage and support community-led initiatives to bridge the digital divide.

Our community is taking proactive steps to empower ourselves and ensure that everyone has access to the essential services they need, including reliable internet access. I urge you to prioritize this issue and take action to support community-led initiatives to improve internet connectivity on the San Mateo Coastside.

Thank you for your attention to this critical issue.

Sincerely,

[Your Name]”

National Corporate Contacts:

Brian L. Roberts
Chairman and Chief Executive Officer, Comcast Corporation
1701 JFK Blvd, One Comcast Center, Philadelphia, PA 19103
Email: brian_roberts@comcast.com

Tom Karinshak
Executive Vice President Customer Experience- Comcast
1701 JFK Blvd, Philadelphia, PA 19103
Phone: (215) 665-1700
Email: tom_karinshak@cable.comcast.com

Greg Butz
President, Connectivity Services and Consumer Experience- Comcast
1701 JFK Blvd, One Comcast Center, Philadelphia, PA 19103

Email: greg_butz@comcast.com

John A. Gutierrez

Director, Government Affairs Comcast Cable

3055 Comcast Pl. Livermore, CA 94551

Phone: (925) 424-0164 (business) (925) 336-1946 (mobile)

Fax: (925) 424-0426

Email: john_gutierrez@cable.comcast.com

Lennies M. Gutiérrez

(she/her/ella)

Director of Government Affairs

South Bay and Southern Peninsula – Comcast California

Phone: (408) 465-6979

Email: Lennies_Gutierrez@comcast.com

John Stankey
CEO- AT&T
208 S. Akard Street, Dallas, TX 75202
Email 1: john.stankey@att.com

Email 2: jm755@att.com

Nicole Rafferty
Senior Vice President – Customer Care- AT&T
208 S. Akard Street, Dallas, TX 75202
Email: nicole.rafferty@att.com

AT&T’s Executive Offices: (210) 821-4105

At this direct line to AT&T’s corporate office you can ask to speak with senior AT&T executives like the CEO or General Counsel (AT&T’s top lawyer). While you won’t get through to a senior executive directly, BUT their assistant will usually transfer you to an escalated customer service process that will prove more proactive than the general customer service line.

(Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out, but if you are brave enough, go for it.)

Comcast Corporate Headquarters: (215) 286-170

Our Local Representatives:

Supervisor Ray Mueller

San Mateo County District 3

Phone: 650.363.4569

Email: Supervisorrmueller@smcgov.org

Assembly member Marc Berman

Twenty-third Assembly District

721 Colorado Avenue, Suite 101

Palo Alto, CA 94303

Phone: (650) 324-0224
Fax: (650) 324-7932

Email: Assemblymember.Berman@assembly.ca.gov